Refund policy
At Puff & Blow, we strive to ensure your satisfaction with every purchase. Our return policy allows for the return of products within 10 days of receiving your item.
Eligibility for Returns
To be eligible for a return, the item must meet the following criteria:
- It must be in its original condition, unused, and in the original packaging.
- A receipt or proof of purchase is required.
- At this time, we’re unable to offer a free returns service. We recommend using a trackable shipping method and keeping your receipt or proof of postage until your return has been fully processed.
To initiate a return, please contact us at contact@puffandblow.co.uk. Once your return is approved, we will send you a returns label. Please note that returns should be sent to the following address:
Puff & Blow
Unit TC05
1 Rocky Lane
Aston
Birmingham
B6 5RQ
United Kingdom
Items sent without prior authorisation will not be accepted.
For any questions regarding returns, feel free to reach out to us at contact@puffandblow.co.uk
Damaged or Incorrect Items
Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately so we can assess the issue and provide a resolution.
Non-Returnable Items
Certain items are not eligible for return, including:
- Personal care items (such as beauty products).
- Sale items, gift cards, and store credits.
If you have any questions or concerns about a specific item, please reach out to us before placing your order.
Exchanges
To exchange an item, the fastest process is to return the original item first. Once the return is accepted, you can place a new order for the desired product.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days, without needing to provide a reason. To qualify, the item must be unused, in its original packaging, and accompanied by the receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will notify you regarding the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved, please contact us at puffandblow.co.uk for further assistance.