🌍 Shipping Policy and Handling 

Last Updated: September 2025

Thank you for shopping with Puff & Blow! We’re committed to delivering beautiful candles around the world. Please take a moment to review our Shipping & Handling Policy before placing your order.

 

🚚 Order Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note:

Order processing may take slightly longer during peak periods (e.g. sales, holidays).

The timescales are based on Puff & Blow preparing your delivery, with some items being made to order then undertaking strict quality control inspections, whilst packaging ready for shipping.

 

🌐 International Shipping 

Estimated delivery times vary based on your location:

United States: 3-7 business days 

Rest of world: 15-20 business days

🕒 Please note: These are estimated delivery times. Actual delivery may vary due to customs processing delays, international holidays, or courier service disruptions. (Please refer to section 5 of our terms of service policy)

💷 Shipping Costs

For your ease, we offer flat rate shipping:

• US Orders: £3.99
• International Orders: £5.99
• Free Shipping on all orders over £99

Shipping costs are calculated and displayed at checkout.

 

📦 Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number.

Please allow 3–7 days for the tracking information to update.

 

🌎 Customs,Duties And Taxes 

Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Puff & Blow is not responsible for these charges if they are applied — they are your responsibility as the customer.

📬 Incorrect Address And Delivery Issues 

Please ensure your shipping address is complete and correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, please contact us within 12 hours of placing your order.

 

📩 Contact Us

If you have any questions or concerns about your shipment, feel free to reach out to our support team:

Email: contact@puffandblow.co.uk

 

💙 Thank you for shopping with Puff & Blow!